Returns & refunds

Returns policy

Because these are luxury, seasonal and often limited-edition items, returns are not accepted, except in the cases described below.

Change-of-mind returns

You may request a return within 7 calendar days after delivery, provided the product is in perfect condition:

• Unused, odor-free and with no signs of wear.
• With all tags, original packaging, box, dust bag and accessories.
• Fragrances: sealed and unopened.

In that case 50% of the product value is refunded (shipping is non-refundable). Return shipping is paid by the customer. The refund is issued after we inspect the piece, within 5 to 10 business days, to the original payment method (for OXXO or SPEI payments, by bank transfer).

Items that cannot be returned

• Used, washed, altered items or items without tags.
• Opened or tested fragrances.
• Final-sale pieces or special orders made at the customer's request.

Defective or wrong item

If you receive a damaged item, one with a manufacturing defect, or different from what you ordered, let us know within 48 hours of delivery with photos (and, ideally, an unboxing video). We offer an exchange or a 100% refund, with shipping at our expense.

How to request a return

Message us on WhatsApp at +19152629309 with your order number and photos of the piece. Our team will guide you through the steps.